Frequently Asked Questions

Everything you need to know about your VIER shopping experience.

What is the standard shipping time for VIER orders?

Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries, depending on the destination.

How can I return an item that doesn't fit?

We offer a 30-day return policy. Items must be unworn, with original tags attached, and in their original packaging to be eligible for a full refund.

What payment methods do you accept?

VIER accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.

How do I determine my size in VIER apparel?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Can I track my order once it has been placed?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Are your materials sustainably sourced?

At VIER, we prioritize ethical manufacturing and use high-quality, durable fabrics designed to last, reducing the environmental impact of fast fashion.